Refunds policy

At Citadel of Wisdom, we are committed to delivering high-value digital products designed to create real impact. Due to the nature of digital content, all purchases are considered final. However, we offer limited refunds under specific conditions outlined below.

1. Digital Product Policy
   All products sold are digital downloads (ebooks and related materials). Once a product has been accessed or downloaded, it is deemed “used” and cannot be returned.

2. Eligibility for Refunds
   Refunds may be granted only under the following conditions:

• You were charged incorrectly or made a duplicate purchase

• You are unable to access the product due to a technical issue on our end

• The file is corrupted or incomplete and cannot be replaced

3. Non-Refundable Situations
   We do not offer refunds for:

• Change of mind after purchase

• Lack of usage or perceived value

• Failure to read or understand the product description

• Personal expectations not being met

4. Refund Request Process
   To request a refund, contact us at [Insert Email] within 7 days of purchase. Include your order details and a clear explanation of the issue. Requests submitted after this period may not be considered.

5. Resolution
   If your request meets our criteria, we will process the refund within 5–10 business days. In cases where possible, we may first attempt to resolve the issue (such as providing a replacement file or technical assistance).

6. Policy Enforcement
   We reserve the right to refuse refunds in cases of abuse, repeated requests, or violation of our terms.

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.